Learning & Development

At Anabas Welcome, we understand that every interaction, whether with an employee or a visitor, shapes how your brand is experienced. A warm smile, eye contact, or anticipating needs can turn an ordinary moment into something memorable.

That is why we created Brilliant Basics, our specialist customer service training programme, designed in house by our team drawing on years of experience in the reception sector. It ensures our reception teams get the essentials right every time, delivering a consistent, seamless, and professional experience.

For your organisation, this means a welcome that is never just a hello. It is the beginning of a lasting impression that reflects your values and culture.

Our Service Standards set the expectation for how we welcome, communicate, and present ourselves every day. They define the behaviours that create excellent front of house services, from warm, confident greetings and clear communication to professionalism, inclusivity, and positive problem solving.

Introduced during onboarding and reinforced through regular refreshers, our Service Standards set clear expectations for great service. Our managers build them into coaching and daily huddles to keep expectations clear and consistent. When everyone understands what good looks like, guests feel the difference and our clients see it in the quality of the experience.

Our in-house training brings learning to life through a year-round calendar that mixes short, high-energy sessions with deeper workshops. Colleagues can join quick Lunch and Learns for practical tips they can use the same day, as well as focused sessions on emotional Intelligence, conflict resolution, resilience, and wellbeing.

Every session is built around real front of house scenarios, with role play, discussion, and simple tools that build confidence and capability. Managers can request targeted refreshers for teams on site, and we rotate topics to keep skills current and relevant. The result is learning that feels useful, enjoyable, and directly connected to the guest experience.

Accredited routes to recognised skills and career progression are a core part of our development approach. We support accredited qualifications that build capability and open doors, including pathways such as Level 3 Team Leader or Supervisor, Level 5 Operational or Departmental Manager and specialist options like Event Management.

Each journey is supported through tailored development plans, mentoring and regular check ins to keep progress on track and lead to recognised credentials.

We make progression visible with clear pathways across Guest Services and beyond, so colleagues understand what good looks like and what it takes to move forward. Personal development plans are shaped for our people, supported by coaching, shadowing, and on the job projects that build skills with real responsibility.