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Our Approach

It all starts with a standout first impression.

OUR APPROACH

The Anabas Welcome Difference in Action

The Anabas Welcome difference lies in how we approach every detail.
Not just with care, but with intent.

Shaped around your business.

No templates. No scripts. We design our service to reflect your identity, culture and people – ensuring every interaction feels personal, aligned and consistent.

Service is a mindset,
not a checklist.

We employ people who naturally understand what great service feels like, then train them to deliver it with confidence, care and consistency through every interaction. From the first hello to everyday support, the focus is on the entire journey. Every detail is considered, and every moment matters.

It’s not just what we do.
it’s how we adapt.

Today’s workplaces are more flexible than ever – and Front of House needs to flex with them. Whether your space is bustling or quiet, fully in-office or hybrid, our teams adjust seamlessly to your rhythm.

HOW WE COMPARE

Welcomes, Redefined

To us, “welcome” isn’t just a word. It’s a feeling we’re trusted to
create every day. For your visitors, your teams, your brand.
So, why settle for the standard?

See how we Outperform Against
Traditional Reception Services:

Human-First

Task-Based

We pride ourselves on prioritising genuine human connection over simply completing tasks and checking boxes. Focusing on creating memorable experiences, our team brings empathy and attentiveness to every interaction.

Proactive

Reactive

We don’t wait for problems to arise – we anticipate them. Our team stays one step ahead, ensuring a seamless experience that leaves guests reassured, visitors impressed and your brand consistently protected and elevated.

Personal

Transactional

Delivering a warm, personable welcome that reflects your brand’s values and culture while steering away from an impersonal or transactional feel. Our Difference leaves guests and staff feeling truly valued at every step of the interaction.

Brand Representation

Operational Presence

Our team doesn’t just show up – they show up as you. As true brand ambassadors, they embody your values, tone and standards in every interaction. Visibly present yet seamlessly integrated, they reflect what your brand stands for, consistently and with care.

OUR VALUES

More than a Welcome,
it’s a Standard

What makes our service consistent is what guides our team every day. We’re always there for each other, delivering our promises, looking to improve and making our customers smile.

These values aren’t written in a handbook and forgotten – they are a fundamental part of our language, training and culture. They’re what shape the ‘welcome’ we’re proud to deliver.

Our Values

PROFESSIONAL GROWTH

Learning & Development

Learning & Development is at the heart of our approach – preparing our team to feel confident, skilled and professional. Investing in our team’s growth isn’t just vital for our success – it’s essential for yours. Because when our people thrive, your business’ reputation and values do, too.

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CLIENT REVIEWS

What Our Clients Say

CONTACT US

Ready to Transform your
Front of House Experience?

We’d love to hear from you – speak to our team about how
we can support your workplace.

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INSIGHTS & UPDATES

The Latest from Our Team

From team highlights to the latest innovations in outsourced reception management, keep up to date on what we’ve been working on and how we’re shaping the future of FOH.

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