Before joining Anabas Welcome, I spent 10 years working in retail for a luxury beauty brand, where I developed a strong foundation in customer experience and building meaningful connections.
Nine years ago, I joined Anabas Welcome as a Reception Supervisor, spending six years creating memorable experiences and embracing five-star service in every interaction. It was a role that taught me the importance of consistency, professionalism, and staying calm under pressure.
With the belief and encouragement of my manager, I was given the opportunity to step into an Account Manager role. With their full support and the right training, I was able to grow my confidence, manage a diverse client portfolio, and develop a deeper understanding of client needs and operational delivery.
That same trust and guidance continued as I progressed into my current position as Contract Manager. Having leaders who recognised my potential and invested in my development has made all the difference. It has allowed me to lead with confidence, build lasting partnerships, and deliver exceptional service across our client sites.
My journey with Anabas Welcome shows how, with the right support, training, and belief in your abilities, you can continue to grow and achieve great things.
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INSIGHTS & UPDATES
Shola Francis, our Head of Commercial Experience, guides us through Anabas Welcome’s innovative approach to reshaping initial interactions and setting a lasting positive experience for every visitor with our corporate reception services.
In the era of hybrid work, corporate receptionists now aim to deliver and master exceptional guest experiences often found in five-star hotels.
Front of House personnel set the tone that radiates throughout a workplace for a consistent and positive guest experience.
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